HealthTap offers a number of services, including Urgent Care and Primary Care to individuals with or without insurance. It also allows users to ask questions, get prescriptions, and arrange referrals and medical tests.
It provides virtual healthcare to a range of customers, including health consumers in the United States, health systems, insurance companies, and self-insured employers. Its services are accessed through the web and mobile apps.
Urgent Care
HealthTap offers a variety of services, including 24/7 urgent care and virtual primary care. Its network of 90,000 U.S.-licensed doctors can answer your text messages and video chats, order lab tests, write prescriptions, and more.
The site also has an AI-powered symptom checker and a free library of questions and answers from its community of doctors. These include a wide range of topics from mental and behavioral health to online therapy, sexual health, travel medicine, chronic care, and senior healthcare.
It also has a proprietary patient-doctor matching technology that manages demand in real time and at scale. The company has a Prime plan for $15 a month that gives users access to same day or week video appointments, responsive text messaging to their doctor, and 24/7 urgent care.
Primary Care
HealthTap offers a range of Primary Care services. These include video appointments with physicians, health screenings and medication management by video.
A primary care physician (PCP) is a doctor who provides comprehensive medical care to patients, often without the need for hospitalization or surgery. PCPs are trained to address a wide variety of problems, from minor illness and injury to complex diseases.
According to the Institute of Medicine, the essential characteristic of primary care is that it meets a majority of a person’s needs. This is achieved through first contact, person-centredness, and comprehensiveness.
HealthTap’s proprietary technology and network of certified doctors offer a complete range of primary care services for all users. Members enjoy 24/7 access to virtual doctor visits from any digital device, with an average wait time of less than 1 minute and the ability to submit written questions to a doctor.
Symptom Checker
HealthTap members can use the symptom checker to get answers to questions about their symptoms and health problems that are backed by artificial intelligence (AI). After answering the symptom checker’s questions, the AI will provide a list of potential causes for the member’s problem and guidance about what to do next.
Users can also ask a doctor to explain what is causing their symptoms or answer questions about a particular medical condition. The AI can even suggest lab tests and referral suggestions, as well as prescriptions and treatment plans.
Despite concerns about the accuracy of symptom checkers [9,12], patients perceived an AI-assisted symptom checker as helpful for their diagnostic process. Specifically, they reported receiving useful information and insights leading them closer to correct diagnoses. However, they conveyed mixed experiences about physicians’ openness to discussing symptom checker results. Consequently, formal validation studies evaluating symptom checker accuracy and effectiveness in real-world practice are needed. These studies may help improve the design of future symptom checker tools and could be particularly relevant for diverse patient groups.
Ask a Doctor
HealthTap is a platform that connects users with board-certified physicians who provide medical advice and services to patients. Its network includes 147 specialties and all of its doctors have been verified to offer high-quality care.
Doctors can be matched with you based on symptoms and the reason for your visit. You can choose to receive text or email notifications of their responses.
A question submitted to a doctor through this service can be answered within 24 hours or less. However, it is important to note that this service is not intended for a face-to-face conversation with a doctor and should not be used as such.
To use this service, users must first fill out a questionnaire with details about their condition and medications. Afterward, they can receive recommendations from the community of doctors.
